1. Membership Duration and Renewal
VIP membership will be valid for the period of time specified at the time of purchase, namely VIP Gold Membership for 6 months period, VIP Platinum Membership for 12 months period, and VIP Diamond Membership for 24 months period. Membership is non-transferable and non-refundable. The membership can be renewed at the end of the membership period at the then-current membership rate.
2. Membership Benefits
VIP membership entitles the member to the following benefits:
- A discount of 15% on all Spa treatments for Gold members from Monday to Thursday.
- A discount of 20% on all Spa & Clinic treatments for Platinum and Diamond members everyday.
- A discount of 10% on all products (20% for Diamond Members).
- A discount of 15% an Spa treatments for friends and family who are new clients and who book and attend together with the VIP member.
- Early access to special offers.
- Priority booking for daily limited treatments
- Add-ons and upgrades as specified for each membership level with only Spa treatments.
- We may also include special benefits as promotion, such as free points and referral benefits.
3. Discounts and Offers
Discounts apply only to treatments and products offered by the Petts Wood Spa and Clinic. Discounts cannot be combined with any other promotional offers or vouchers unless otherwise stated. Discounts are not valid on retail products or other services not offered by Petts Wood Spa and Clinic.
4. Add-ons and Upgrades
The free add-ons and upgrades specified for each membership level are redeemable only in Petts Wood Spa and during the membership period and cannot be carried forward. Add-ons and upgrades are subject to availability and must be booked in advance. Add-on and Upgrades cannot be redeemed on Petts Wood Clinic services.
5. Loyalty Points Scheme
VIP Members are automatically enrolled in our Loyalty Points Scheme and can earn 3% extra cash back in points for every pound spent on services, products, and course passes purchases. These points are subject to our Loyalty Points Scheme Terms & Conditions.
6. Cancellation and Refund Policy
VIP membership is non-refundable and non-transferable. If a member wishes to cancel their membership before the end of the membership period, no refund will be provided.
7. Changes to Membership Benefits and Terms and Conditions
We reserve the right to change the benefits and terms and conditions of VIP membership at any time without notice. Any changes will be posted on our website and will be effective immediately upon posting.
8. Termination of Membership
We reserve the right to terminate a VIP membership at any time without notice for any breach of the terms and conditions of membership or any inappropriate or disruptive behaviour at the our premise. No refund will be provided in such cases.
_____________
*Gold Membership includes 4 Free Add-ons
*Platinum Membership includes 6 Free Add-ons
*Diamond Membership includes 10 Free Add-ons
