Legal Section

Privacy Policy

Introduction

Petts Wood Spa respects your privacy and is committed to protecting your data. This privacy notice tells you how we look after the information you may provide to us about yourself in your dealings with us, both online and offline.

 

1. Purpose of this notice

This privacy notice explains our approach to any information about yourself that you might supply to us (or that we may collect about you) in your interactions with Petts Wood Spa, which contains personal data and sets out your rights regarding our processing of your data.

This privacy notice intends to help you make informed decisions when using our website and resources and in your other interactions with Petts Wood Spa. Please take a moment to read and understand it. Use of our website is also subject to our terms of use, acceptable use policy and cookies policy, which you accept in conjunction with this privacy notice.

Please also note that this privacy notice only applies to the use of personal data collected by Petts Wood Spa during your communications with us. It also applies to any communications with our carefully selected service providers that we rely on to carry out

some of our activity, but it does not apply to personal data collected during your communications with third parties.

 

2. Who are we, and what do we do

Petts Wood Spa, a beauty and aesthetics practice (for more information about us, please visit our website www.pettswoodspa-clinic.co.uk )

The Managing Director of Petts Wood Spa is the data controller responsible for your data.

References to ("we" "us" or "our") in this privacy notice are references to Petts Wood Spa.

 

3. How to contact us

If you have any questions about this privacy notice or want to exercise your rights (see Section 13: How to access your information and your other rights), please contact us by:

please contact us via our contact form, which you can find on the website; or writing to us at:

General Manager,

Petts Wood Spa & Clinic,

59 Queensway,

Pettswood, BR5 1EB.

 

4. When do we collect personal data?

We collect personal data about you in many different circumstances, most of which involve direct interaction between you and us, but some do not. We collect personal data about you:

When you create an account with us.

When you engage with us and on social media or make any purchases from us.

When you contact us by any means with queries, complaints, etc. or apply for a job with us.

When you ask us to send you information or resources.

When you enter an event or workshop.

When you choose to complete any survey.

When you participate in any of our marketing and advertising activity or agree to provide any service to us.

When you comment on or review our information, sevices or products.

Any individual may access personal data related to them. If your comment or review includes information about a member of our staff you dealt with, we may pass those on to them.

When you fill in any forms, for example, if you take part in any treatments, marketing activity or we ask you for permission to feature your image or testimonials in our publicity materials.

When you've given a third-party permission to share with us the information they hold about you.

When you have given your consent to share information or where the information is made public as a matter of law

If you visit our offices which have CCTV systems operated for the security of both our clients, visitors and staff. These systems may record your image during your visit.

 

5. What sort of personal data do we collect?

Personal information we may collect from you in the following ways:

Information you voluntarily provide to us:

We collect and maintain personal data that you voluntarily submit to us during your use of our services, such as treatments or purchases, your use of our website and your other interactions with us (e.g. when registering to receive information from us, signing up as a client, during the course of correspondence and conversations with us, as part of any user support interactions, or if you participate in any marketing activity, communicate with us via social media or apply for a job with us).

In particular, in order to sign up and create an account on our website, online booking system or to participate in our services (e.g. having a treatment, purchasing a product/gift voucher), we request the following personal information from you:

Name

Date of Birth

Title

Email address

Phone number

A medical consultation form to be filled out.

Other than the information which is definitely required to set up your account and participate in treatments with us, you have the flexibility to provide us with as little or as much of this requested information as you like. However, the more information you provide, the more you will get out of your interactions with us. In certain circumstances, we may not provide you with our services without obtaining specific information.

If you contact us, we may collect additional personal data from you, such as your opinion on competitors treatments and activities, social media and services we provide.

Information we collect through your use of our website:

Through our use of cookies, log files and other technologies, we may collect personal data regarding your mobile device or the computer hardware and software used to access our website. This may include the following:

The IP address of device(s) used

browser type

operating system and device type

approximate location (e.g. London)

access times and dates; and

referring website addresses

We also collect personal data regarding your use of and activity on our website.

This personal data allows us to deliver more helpful information, services and tools.

Please see our cookie policy on our website for further information.

Information we collect from third parties:

We may also combine personal data that we collect through your interactions with us with personal data that: a) you have provided to third parties and in respect of which you have given the third-party permission to share with us; and/or b) we have obtained from a public record.

 

6. What legal grounds do we have for using your data?

We will only use your data where the law allows us to. There are various grounds under data protection law (also referred to as lawful basis or legal basis) to rely on when processing your data. In some contexts, more than one ground applies.

We have summarised these grounds as Contract, Legal Obligation, Legitimate Interests and Consent and outline what those terms mean in the following table:

 

Term

Ground for processing

Explanation

Contract

Processing is necessary for a contract's performance or to take steps at your request to enter a contract.

We are carrying out our contractual duties and exercising our contractual rights.

Legal Obligation.

Processing is necessary to comply with our legal obligations

Ensuring we perform our legal and regulatory duties. For example, health and safety obligations and avoiding unlawful discrimination.

Legitimate Interests

Processing is necessary for our or a third party's legitimate interests.

A third party or we have legitimate interests in carrying on, managing and administering our respective businesses effectively and properly and connecting with those interests processing your data. We will not process your data on this basis if your interests, rights and freedoms override our or a third party's interests.

Consent

You have given specific consent to processing your data.

Generally, we rely on consent as a legal basis for processing your data only to send you information about Petts Wood Spa via email or text message, which you have not specifically asked us. You have the right to withdraw consent to us sending you this information at any time by contacting us (see How to contact us?).

 

7. How and why do we use your data?

We set out a description of how we use your data and which of the lawful grounds for processing we rely on to do so.

Note that we may process your data for more than one lawful ground depending on the specific purpose of using your data. Please contact us if you need details about the specific legal ground we rely on to process your data where more than one ground that set out in the table below.

 

Purpose / Activity.

Ground for Processing.

To register you as a new client or user of Petts Wood Spa.

Legitimate interests.

To respond to job applications.

Legitimate interests.

To participate in our activity (e.g., a case study, a trial subject or as a tester) or provide services to support the positive holistic approach to health and beauty.

Consent Legitimate interests Contract.

To respond to your communications with us, e.g. a general enquiry

Legitimate interests.

To manage our relationship with you, including (a) Notifying you about changes to our terms or privacy notice (b) Asking you to leave a review or take a survey.

Legal obligation. Legitimate interests.

To enable you to take part in the services we offer and provide, events and workshops, competitions, competition, or complete a survey.

Legitimate interests. Contract.

To administer and protect our business and our staff and run the services we provide, including our daily business activities and our website.

Legitimate interests. Legal obligation.

To deliver relevant content and other information to you and measure or understand the effectiveness of the information we send to you.

Legitimate interests. Consent.

To use data analytics to improve our website, information, resources and user relationships and experiences.

Legitimate interests

To make suggestions and recommendations to you about information that may be of interest to you, e.g., new treatments or updates on treatments you've had with us before or shown interest via a consultation. If you'd be interested in being a case study to support our positive holistic approach to health and beauty

Legitimate interests

We use CCTV on our premises for security and crime prevention

Legitimate interests. Legal obligation.

 

Communications from us.

We strive to provide you with choices regarding specific personal data uses, particularly around communications that we may send to you that you have not explicitly asked.

We may use your data to form a view on what we think you may want or need or what may be of interest to you, how we decide which information may be relevant for you.

You will receive communications from us about treatments you have booked and purchases, newsletters and treatment updates. You had requested at Petts Wood Spa and via our workshop activity if you had requested information from us when you provided us with your details. When you registered on those activities, and you have not opted out of receiving those communications.

 

Third-party marketing.

We will never share your data with any company for marketing purposes.

 

Opting out

You can ask us to stop sending you communications about our activities by contacting us at any time.

 

Change of purpose

We will only use your data for the purposes for which we collected it unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you would like an explanation of how the processing for the new purpose is compatible with the original purpose, please click here to contact us.

 

If we need to use your data for an unrelated purpose, we will notify you, and we will explain the legal ground which allows us to do so.

Note that we may process your data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

 

8. Use of cookies

Our website may use specific cookies, pixels, beacons, log files, and other technologies you should be aware of. You can set your browser to refuse all or some browser cookies or alert you when websites set or access cookies. Please note that some parts of our website may become inaccessible or may not function as intended when you disable or refuse cookies. Please see our cookie policy to find out more about the cookies we use and how to manage and delete cookies.

 

9. Third-party links and services

Our website may contain links to third-party websites and services. Please remember that when you use a link to go from our website to another website or request a third-party service, this privacy notice no longer applies.

Your browsing and interaction on any other website, or your dealings with any other third-party service provider, is subject to that website's or third-party service provider's own rules and policies.

We do not monitor, control, or endorse the privacy practices of any third parties.

We encourage you to become familiar with the privacy practices of every website you visit or third party service provider that you deal with and to contact them if you have any questions about their respective privacy policies and practices.

This privacy notice applies solely to personal data collected by us through our website and does not apply to these third-party websites and third-party service providers.

 

10. Transfers outside the EEA

The remit of our business is within Great Britain, and so there is generally no need for us to transfer your data outside the EEA.

Whenever we transfer your data out of the EEA, we ensure a similar degree of protection afforded to it by ensuring at least one of the following safeguards implemented:

We will only transfer your data to countries deemed to provide an adequate level of protection for personal data by the European Commission.

We may use specific contracts approved by the European Commission, giving personal data the same protection it has in Europe.

We use providers based outside the EEA; we may transfer data to them if they are part of the Privacy Shield, which requires them to provide similar protection to personal data shared between Europe and countries outside the EEA.

 

11. How long do we keep your personal information?

We will only keep your data for as long as it is necessary for our purposes. In considering how long to keep personal data, we will consider its relevance to our business and our legal and regulatory obligations.

Petts Wood Spa will keep records for two years after your last interaction with us (e.g. your previous treatment, purchase of product or voucher, job application, social media interactions) except where there may be a legal obligation to keep your records for longer.

 

12. Confidentiality and security of your personal information

We are committed to keeping the personal information you provide us secure, and we will take reasonable precautions to protect your personal information from loss, misuse or alteration.

We have implemented information security policies, rules and technical measures to protect the personal information that we have under our control from:

unauthorised access;

improper use or disclosure;

unauthorised modification; and

unlawful destruction or accidental loss.

Employees and data processors (i.e. those who process your data on our behalf, for the purposes listed above), who have access to, and associated with the processing of personal data, are obliged to respect the confidentiality of the personal data of all users of our website and anyone else whom data we may hold.

 

13. How to access your information and your other rights

You have the following rights concerning the personal information we hold about you:

Your right of access.

If you ask us, we'll confirm whether we're processing your data and, if so, provide you with a copy of that personal data (along with specific other details). If you require additional copies, we may need to charge a reasonable fee.

Your right to rectification.

If the personal data we hold about you is inaccurate or incomplete, you're entitled to rectify it. If we've shared your data with others, we'll let them know about the rectification where possible. If you ask us, where possible and lawful, to do so, we'll also tell you whom we've shared your data with so that you can contact them directly.

Your right to erasure.

You can ask us to delete or remove your data in some circumstances, such as where we no longer need it, or you withdraw your consent (where applicable). If we've shared your data with others, we'll let them know about the erasure where possible. If you ask us where possible and lawful to do so, we'll also tell you whom we've shared your data with so that you can contact them directly.

Your right to restrict processing.

You can ask us to 'block' or suppress your data processing in certain circumstances, such as where you contest the accuracy of that personal data or object to us processing it. However, it won't stop us from storing your data. We'll tell you before we lift any restriction. If we've shared your data with others, we'll let them know about the restriction where possible. If you ask us where possible and lawful to do so, we'll also tell you whom we've shared your data with so that you can contact them directly.

Your right to data portability.

You have the right, in certain circumstances, to obtain the personal data you've provided us with (in a structured, commonly used and machine-readable format) and to re-use it elsewhere or ask us to transfer this to a third party of your choice.

Your right to object.

You can ask us to stop processing your data, and we will do so if we're:

relying on our own or someone else's legitimate interests to process your personal information except if we can demonstrate compelling legal grounds for the processing;

processing your data for direct marketing; or

processing your data for research unless such processing is necessary for the performance of a task carried out in the public interest.

Your rights in relation to automated decision-making and profiling.

You have the right not to be subject to a decision based on automatic processing, including profiling, and it produces a legal effect or similarly significantly affects you unless such profiling is necessary for entering into, or the performance of, a contract between you and us.

Your right to withdraw consent.

If we rely on your consent as our legal basis for processing your data, you have the right to withdraw that consent at any time.

 

14. Changes to this privacy notice

We may make changes to this privacy notice from time to time, and you should tell us if your information changes.

To ensure that you are always aware of how we use your data, we will update this privacy notice from time to time to reflect our personal data use changes. We may also make changes as required to comply with changes in applicable law or regulatory requirements. We may notify you by email of any significant changes. However, we encourage you to review this privacy notice periodically to know how we use your data.

 

15. Changes to your information

The personal data we hold about you must be accurate and current. Please contact us to tell us of your data changes during your relationship with us.

 



Cookie Policy

We're not talking double chocolate chip…

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with an enhanced experience when you browse our website and also allows us to improve our site.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.

We use the following cookies:

Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.

Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

If you continue to use our website without changing your settings we assume you consent to the use of cookies. However, you can block cookies at any time by activating the setting on your browser that allows you to refuse the setting of all or some cookies. Please note, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

We also use third-party services such as YouTube for video, as well as Facebook ‘like’ buttons and Twitter ‘tweet this’ buttons. These services often store their own cookies.

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

General Terms and Conditions

Last Updated: 10 February 2024

 

Introduction

These Terms and Conditions ("Terms") govern your use of the Petts Wood Spa ("we", "us", "our") services and purchase of products. By booking an appointment, purchasing a product, or using our services, you ("you", "your", "Client") agree to be bound by these Terms, which form a legally binding contract. These Terms incorporate our Privacy Policy and are in addition to any other terms of service applicable to and available on our website.

Eligibility and Health Disclosure

  • You confirm that you are at least 18 years of age and possess the legal right and ability to enter into this Agreement.
  • Full disclosure of your health conditions, allergies, medical history, and any other pertinent health information is required at the time of booking. Failure to do so may result in the refusal of service for safety reasons, and may affect the applicability of our cancellation policy.

 

Services Booking, Cancellations, and Refunds

  • Services must be booked in advance. Booking can be completed through our website, over the phone, or directly at our premises.
  • A valid credit or debit card must be provided to secure all bookings.
  • Cancellations must be made within the Standard Cancellation Period to avoid charges. Specific services may require a longer notice period, as noted at the time of booking.
  • Non-attendance ("no-show") or cancellations made outside of the Standard Cancellation Period will incur a full charge of the scheduled service to the card on file, unless otherwise specified.

 

Card Capture and Charges Policy

  • We implement a card capture policy to secure bookings. By providing your card details, you authorise us to charge any cancellation fees or unpaid treatment costs as described in these Terms.
  • Charges will be processed only in accordance with our Cancellations and No-Show Policies. You will be notified of any such charges beforehand.
  • All payments for services rendered or products purchased must be settled in full at the time of service or sale. Prices are subject to change without prior notice but will not affect confirmed bookings or purchases.

 

Product Sales and Delivery

  • Products available for purchase are subject to availability. Descriptions and prices of the products are specified on our website and may be amended at any time without notice.
  • Delivery charges and estimated timescales for delivery will be specified during the order process. We are not responsible for delays outside our control.

 

Client Obligations

  • Clients agree to follow all preparation and aftercare instructions provided by Petts Wood Spa for any service or treatment.
  • You agree to conduct yourself in a respectful manner while at our premises. We reserve the right to refuse service or terminate a service in progress if a client's behaviour is deemed inappropriate or unsafe.

 

Privacy and Confidentiality

  • We are committed to protecting your privacy and securing your personal data. Confidential information provided will be handled in accordance with our Privacy Policy.
  • Photographs or testimonials provided by you may be used for promotional purposes only with your explicit consent.

 

Amendments to Terms and Conditions

  • We reserve the right to make changes to these Terms at any time. The most current version of these Terms will supersede all previous versions.

 

Governing Law and Jurisdiction

  • These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

 

Contact and Notices

  • All communications regarding these Terms should be addressed to Petts Wood Spa at our registered address or via the contact details provided on our website.

 

By booking a service, making a purchase, or otherwise engaging with Petts Wood Spa, you acknowledge that you have read, understood, and agree to these Terms and Conditions in full.

Appointment & Cancellation Terms & Conditions

Booking Services

    • Services at Petts Wood Spa must be scheduled in advance to ensure availability. You can secure your appointment through our online booking platform, by contacting us directly via telephone, or in-person at our premises.
    • At the time of booking, you are required to provide a valid credit or debit card to hold your appointment. This policy supports our commitment to providing the best possible service to all clients by efficiently managing our schedule.
    • Please disclose any health conditions, allergies, or other medical concerns that could affect your treatment when booking. This information is crucial for us to tailor our services to meet your needs safely and effectively.

Cancellations and Rescheduling

    • We understand that sometimes schedules change and appointments need to be canceled or rescheduled. We kindly request that you notify us at least 24 hours in advance for standard appointments and 48 hours in advance for sessions scheduled to last 2 hours or more. This allows us to adjust our schedule and accommodate other clients.
    • Cancellations or rescheduling requests must be made by contacting our customer service team via the method used for booking or through your client account on our website.
    • If a cancellation is made within the required notice period, you will not incur any charges, and any prepayments will be fully refunded or can be applied to a future appointment, based on your preference.
    • Late cancellations, defined as those not made within the specified notice period, will result in a charge equal to 100% of the scheduled service cost. This fee will be charged to the credit or debit card on file.
    • Non-attendance without any prior cancellation notice ("no-show") will also result in a 100% charge of the scheduled service cost to the card on file.
    • In exceptional cases, such as emergencies or unforeseen circumstances, we may waive the cancellation fee at our discretion. Please contact us as soon as possible to discuss your situation.

Card Capture Policy

    • By providing your payment details at the time of booking, you authorize Petts Wood Spa to charge your card for any applicable service charges, including late cancellation and no-show fees, as outlined above.
    • All charges will be processed in compliance with our Cancellation Policy. You will be notified in advance of any charges applied to your card for your transparency and consent.

Amendments to Services

    • Petts Wood Spa reserves the right to modify or cancel any booked appointments due to unforeseen circumstances, including staff availability or emergencies. In such instances, we will notify you at the earliest opportunity and offer to reschedule your appointment or provide a full refund for any charges already incurred.

 

We value your understanding and cooperation with our Service Booking and Cancellation Policy, ensuring we can continue offering high-quality services to all our clients. For any questions or to discuss your appointment, please reach out to our customer service team.

Gift Card Terms and Conditions

Validity and Redemption:

Gift Cards are valid for 6 months from the date of purchase and are redeemable for full or partial payment towards any full-priced treatment services at Petts Wood Spa, unless otherwise stated. Physical Gift Cards must be presented at the time of service and have no cash value.

e-Gift Cards:

e-Gift Cards will be delivered to the recipient's email address as specified by the purchaser at the time of purchase. The delivery date can be set by the purchaser to a specific date. To activate the e-Gift Card, the recipient must claim and follow the activation steps provided in the delivery email.

 

Cardholder Responsibility:

Gift Cards are not linked to a specific customer profile, and the bearer of the Gift Card is deemed the owner. The cardholder is responsible for its safekeeping, and Petts Wood Spa will not replace lost, stolen, or damaged cards.

 

Usage Restrictions:

Gift Cards are non-refundable, cannot be exchanged for cash, and are not valid in conjunction with other offers, discounts, or for product purchases, unless otherwise stated. Only e-Gift Cards purchased online can be used as a deposit for making online bookings.

 

Expiry and Deactivation:

Gift Cards expire 6 months from the date of purchase. Cards not used by their expiry date will be deactivated and removed from our system. An extension of the card's expiry date is only possible if the cardholder contacts Petts Wood Spa prior to the expiration of the card, and such an extension will be granted solely at our discretion.

 

Balance Inquiries:

To check the balance of a Gift Card, the holder must contact Petts Wood Spa and provide the unique gift card number. Balance inquiries cannot be conducted without this number.

Changes to Terms:

Petts Wood Spa reserves the right to amend the terms and conditions of Gift Cards without notice. The most up-to-date conditions are always accessible on our website at www.pettswoodspa.co.uk, and changes will not affect your legal rights.

VIP Membership Terms and Conditions

VIP Membership Terms and Conditions

  1. Membership Duration and Renewal

VIP membership will be valid for the period of time specified at the time of purchase, namely 3 months for the VIP Silver Membership, 6 months for the VIP Gold Membership, 12 months for the VIP Platinum Membership, and 24 months for the VIP Diamond Membership. Membership is non-transferable and non-refundable. The membership can be renewed at the end of the membership period at the then-current membership rate.

  1. Membership Benefits

VIP membership entitles the member to the following benefits:

  • A discount of 15% on all Spa treatments for Silver and Gold members from Monday to Thursday.

  • A discount of 20% on all Spa & Clinic treatments for Platinum and Diamond members everyday.

  • A discount of 10% on all products (20% for Diamond Members).

  • A discount of 15% an Spa treatments for friends and family who are new clients and who book and attend together with the VIP member.

  • Early access to special offers.

  • Priority booking for daily limited treatments

  • Add-ons and upgrades as specified for each membership level with only Spa treatments.

  • We may also include special benefits as promotion, such as free points and referral benefits.

  1. Discounts and Offers

Discounts apply only to treatments and products offered by the Petts Wood Spa and Clinic. Discounts cannot be combined with any other promotional offers or vouchers unless otherwise stated. Discounts are not valid on retail products or other services not offered by Petts Wood Spa and Clinic.

  1. Add-ons and Upgrades

The free add-ons and upgrades specified for each membership level are redeemable only in Petts Wood Spa and during the membership period and cannot be carried forward. Add-ons and upgrades are subject to availability and must be booked in advance. Add-on and Upgrades cannot be redeemed on Petts Wood Clinic services.

  1. Loyalty Points Scheme

VIP Members are automatically enrolled in our Loyalty Points Scheme and can earn 3% extra cash back in points for every pound spent on services, products, and course passes purchases. These points are subject to our Loyalty Points Scheme Terms & Conditions.

  1. Cancellation and Refund Policy

VIP membership is non-refundable and non-transferable. If a member wishes to cancel their membership before the end of the membership period, no refund will be provided.

  1. Changes to Membership Benefits and Terms and Conditions

We reserve the right to change the benefits and terms and conditions of VIP membership at any time without notice. Any changes will be posted on our website and will be effective immediately upon posting.

  1. Termination of Membership

We reserve the right to terminate a VIP membership at any time without notice for any breach of the terms and conditions of membership or any inappropriate or disruptive behaviour at the our premise. No refund will be provided in such cases.

Loyalty Points Scheme Terms & Conditions

The Loyalty Points Scheme is designed to reward our loyal customers who choose to visit our salon and avail of our services and products. The following are the detailed terms and conditions of our Loyalty Points Scheme:

  1. Eligibility: All customers who purchase services, products or course passes are eligible to join the Loyalty Points Scheme.

  2. Earning Points: Points are earned at a rate of 3% cash back in points for every pound spent on services, products, and course passes at our salon. The points earned will be added to the customer's account at the time of purchase. Points are not awarded for the purchase of gift cards or vouchers.

  3. Redemption: Loyalty points can only be redeemed by VIP members only against services provided in our salon only. Points cannot be redeemed for cash, products, gift cards, vouchers or for online purchases. Points cannot be transferred to another customer's account.

  4. Expiry: Loyalty points do not expire while the customer holds VIP membership. If the customer is not a VIP member, if you don't visit our salon for three consecutive months, your loyalty points will expire at the end of the second month.. Expired points cannot be reinstated.

  5. VIP Membership: To earn loyalty points, and be able to redeem, customers must be VIP member. VIP membership plans are available on our website or in-store and can be purchased by paying the relevant fee. Customers can also become VIP members through promotional offers. Please see our VIP Membership Programme terms and conditions.

  6. Point Calculation: Loyalty points are calculated based on the actual amount spent by the customer, after any discounts or promotions have been applied. For example, if a customer spends £100 and receives a 10% discount, they will earn loyalty points on the remaining £90.

  7. Returns and Refunds: If a customer returns a product or cancels a service for which they earned loyalty points, the points earned on that purchase will be deducted from their account.

  8. Abuse: Any abuse of the Loyalty Points Scheme, including but not limited to fraud, inappropriate behaviour, or violation of any of the terms and conditions of service, may result in the immediate cancellation of the customer's membership and the forfeiture of all loyalty points earned.

  9. Modification and Termination: We reserve the right to modify, terminate, or change the Loyalty Points Scheme at any time without prior notice. We will, however, endeavour to provide reasonable notice to our VIP members of any such changes. Points are awarded at the discretion of the management and may be withheld or withdrawn at any time without notice.

  10. Governing Law: These terms and conditions are governed by the laws of the United Kingdom, and any disputes arising out of or in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.

 

By participating in our Loyalty Points Scheme, customers agree to be bound by these terms and conditions along with terms of service and sales of the company.

Birthday Month Offer Terms & Conditions

Last Updated: 10 February 2024

Terms and Conditions for Birthday Month Offer

1. Introduction

These terms and conditions are specific to the Birthday Month Offer at Petts Wood Spa and supplement our general Terms of Service and Cancellation Policy. By taking advantage of this offer, you agree to adhere to all relevant terms and conditions.

2. Eligibility

This offer is open to all registered customers of Petts Wood Spa.

Customers must provide accurate and current proof of their birth date to qualify.

If your birth date details are incorrect or missing in our system, we encourage you to download our app and update your information in our booking system.

This offer cannot be combined with any other promotional discounts or special offers available at Petts Wood Spa.

3. Offer Details

Eligible customers will receive a 15% discount on all services at Petts Wood Spa for the entire calendar month of their birth.

To access the offer, use Voucher Code BDAY15 when booking online, or mention the Birthday Month Offer when booking over the phone by calling us at 0208 6111 000.

The discount is valid every day of the week.

The discount does not apply on public holidays.

The offer is non-transferable and exclusively available to the birthday celebrant.

4. Claiming the Offer

To claim the offer, book an appointment online using the Voucher Code BDAY15 or by calling us at 0208 6111 000 and mentioning the Birthday Month Offer at the time of booking.

Valid identification proving the customer’s birth date may be required at the time of the appointment.

5. Limitations

The Birthday Month Offer discount cannot be used to purchase gift cards or merchandise.

This offer is not valid for any additional charges, such as travel fees for on-location services, if applicable.

Petts Wood Spa reserves the right to modify these terms and conditions or terminate the offer at any time.

6. Privacy

All personal data provided will be kept confidential and secure in accordance with our Privacy Policy.

Petts Wood Spa will not sell, distribute, or lease your personal information to third parties unless we have your explicit consent or are legally required to do so.

7. Contact

For questions or additional information about this offer, please contact our customer service team at 0208 6111 000.

By taking advantage of the Birthday Month Offer at Petts Wood Spa, you acknowledge that you have read, understood, and agreed to be bound by these terms and conditions, in addition to our general Terms of Service and Cancellation Policy.

Petts Wood Spa reserves the right to change, modify, or alter these terms and conditions at any time without prior notice.

NHS Discount Terms & Conditions

Last Updated: 10 February 2024

1. Introduction

These terms and conditions are specific to the NHS Discount offer at Petts Wood Spa and are supplemental to our general Terms of Service and Cancellation Policy. By availing of this offer, you agree to comply with all applicable terms and conditions.

2. Eligibility

This offer is open exclusively to NHS (National Health Service) staff members.

Staff members must provide a valid NHS staff ID to be eligible for the offer.

This offer cannot be used in conjunction with any other promotional discounts or special offers available at Petts Wood Spa.

3. Offer Details

Eligible NHS staff members will receive a 15% discount on all services at Petts Wood Spa.

To avail the offer, please book an appointment online or call us on 0208 6111 000 and mention that you wish to use the NHS Discount.

The offer is non-transferable and can only be availed by the NHS staff member whose name appears on the NHS staff ID.

4. Claiming the Offer

To claim the offer, book an appointment online or call us on 0208 6111 000. Mention that you wish to use the NHS Discount at the time of booking.

A valid NHS staff ID must be presented at the time of appointment.

5. Limitations

The NHS Discount cannot be applied toward the purchase of gift cards or products.

This offer is not valid for any additional costs, such as travel fees for on-location services, if any.

Petts Wood Spa reserves the right to amend these terms and conditions or discontinue the offer at any time.

6. Privacy

All personal data submitted will be kept confidential and secure, in compliance with our Privacy Policy.

Petts Wood Spa will not sell, distribute, or lease your personal information to third parties unless we have your explicit consent or are required by law.

7. Contact

For questions or more information about this offer, please contact our customer service team at 0208 6111 000.

By availing of the NHS Discount at Petts Wood Spa, you indicate that you have read, understood, and agree to be bound by these terms and conditions, along with our general Terms of Service and Cancellation Policy.

Petts Wood Spa reserves the right to change, modify, or alter these terms and conditions at any time without prior notice.

First Time Client Offer Terms & Conditions

Last Updated: 10 February 2024

1. Introduction

Welcome to Petts Wood Spa! Our First Time Clients Offer is designed to provide new clients with a delightful introduction to our array of services. By taking advantage of this offer, you agree to adhere to the following terms and conditions, in addition to our general Terms of Service and Cancellation Policy.

2. Eligibility

The First Time Clients Offer is exclusive to new clients of Petts Wood Spa who have not previously booked or received any services.

Clients must mention the First Time Clients Offer at the time of booking to receive the discount.

3. Offer Details

Eligible first time clients will receive a 15% discount on their first visit for any service at Petts Wood Spa.

The offer is applicable to all services provided by Petts Wood Spa.

4. Claiming the Offer

To claim the offer, first time clients must book an appointment and state that they would like to use the First Time Clients Offer.

This offer is valid for a one-time use on the first visit only.

5. Limitations

The First Time Clients Offer cannot be combined with any other discounts, promotions, or special offers.

The discount is not applicable to the purchase of products, gift cards, or products.

This offer cannot be exchanged for cash, any monetary value, or transferred to another client.

Petts Wood Spa reserves the right to verify the eligibility of clients and to refuse the offer to any client who has already received a service or has been booked into our system previously.

6. Changes to Terms and Conditions

Petts Wood Spa reserves the right to modify these terms and conditions or terminate the offer at any time without prior notice.

7. Acceptance of Terms

By booking an appointment and using the First Time Clients Offer at Petts Wood Spa, clients confirm that they have read, understood, and agree to be bound by these terms and conditions.

8. Contact Information

Should you have any inquiries or require assistance regarding this offer, please do not hesitate to contact Petts Wood Spa’s customer service at 0208 6111 000.

Make your first experience with us unforgettable. We look forward to welcoming you to Petts Wood Spa, a place of relaxation, rejuvenation, and first-time wonders.

Mother's Day 2024 Offer Terms & Conditions

Terms and Conditions:

  1. The Mother's Day special offer is valid for preset Mother's Day Gift Cards purchased through our website or in-store.

  2. The additional 20% value will be automatically added to the gift card upon purchase.

  3. This offer cannot be combined with any other promotions or discounts.

  4. This gift card cannot be combined with any other offers when redeemed.
  5. This gift card can only be used together with the VIP membership discount.

  6. Mother's Day Gift Cards have a 3-month expiry date from the date of purchase.

  7. Gift cards are non-refundable and cannot be exchanged for cash.

  8. Petts Wood Spa reserves the right to modify or terminate this offer at any time without prior notice.

  9. All purchases are subject to our standard terms and conditions.

  10. Gift cards purchased as part of the Mother's Day special offer are valid for redemption against spa treatments only.

Make this Mother's Day extra special with Petts Wood Spa. Treat Mom to the gift of relaxation and rejuvenation!